Refund & Cancellation Policy

1. Introduction

At Aymarif LLC, we are committed to delivering reliable, high-quality services across our four business divisions — Export & Import, Retail & Wholesale, Logistics & Auto Services, and Education Consultancy. This Refund & Cancellation Policy outlines the terms under which refunds, cancellations, and returns are processed for each service category. This policy has been prepared in accordance with applicable European Union consumer protection regulations and Lithuanian commercial law.

By engaging any service with Aymarif LLC, the client agrees to the terms outlined below.

2. General Refund Principles

• All refund requests must be submitted in writing to info@aymarif.com, including the client's full name, order/contract reference number, date of service or purchase, and a clear reason for the request.
• Refunds, where approved, will be processed within 14–21 business days from the date of approval, using the original payment method unless otherwise agreed in writing.
• Aymarif LLC reserves the right to deduct any bank transfer fees, currency conversion charges, or third-party processing fees incurred during the original transaction from the refunded amount.
• Refunds are evaluated on a case-by-case basis for services where work has already commenced, in line with the specific terms below.

3. Export & Import Services

• Before Order Confirmation: Full refund of any deposit paid, minus administrative costs already incurred (e.g., supplier communication, documentation preparation), if cancellation is requested before formal order confirmation with the supplier.
• After Supplier Confirmation: Once an order has been confirmed with a supplier and procurement has begun, deposits become non-refundable, as funds are directly committed to third-party suppliers and logistics partners.
• Goods in Transit or Customs Clearance: No refunds will be issued once goods have been dispatched, are in transit, or have entered customs clearance procedures. Any damages, delays, or losses during transit are subject to the applicable freight insurance policy, where purchased.
• Defective or Incorrect Goods: If goods received are materially defective or do not match the agreed specification, the client must notify Aymarif LLC in writing within 7 calendar days of receipt, with photographic evidence. Approved claims will result in a replacement, partial refund, or full refund at Aymarif LLC's discretion, depending on the nature of the fault.

4. Retail & Wholesale Services

• E-Commerce Purchases (EU Consumers): In accordance with EU Directive 2011/83/EU on consumer rights, retail customers within the European Union have the right to withdraw from a purchase and request a full refund within 14 calendar days of receiving the goods, without providing a reason, provided the goods are unused, in their original packaging, and in resalable condition.
• Wholesale & Bulk Orders: Wholesale transactions confirmed via signed purchase agreements are non-refundable once production, packaging, or shipment has commenced, unless the goods are found to be defective or materially different from the agreed order specification.
• Return Shipping Costs: For eligible returns, the customer is responsible for return shipping costs unless the return is due to an error on the part of Aymarif LLC (e.g., wrong item shipped, defective product), in which case Aymarif LLC will cover the return shipping cost.
• Non-Returnable Items: Perishable goods, customised or personalised products, and items marked as "final sale" at the time of purchase are not eligible for return or refund, except in cases of manufacturing defect.
• Refund Processing: Once returned goods are received and inspected (typically within 5 business days), the refund will be processed to the original payment method.

5. Logistics & Auto Services

5.1 Delivery & Logistics Services

• Cancellations made before dispatch of a delivery are eligible for a full refund of the delivery fee.
• Cancellations made after a driver has been dispatched or the delivery is in progress are not eligible for a refund, though a partial credit may be issued at Aymarif LLC's discretion.
• In the event of a failed delivery caused by Aymarif LLC (e.g., missed pickup, driver error), the client will receive a full refund or a complimentary re-delivery.
• In the event of a failed delivery due to client error (e.g., incorrect address, recipient unavailable), redelivery charges will apply and no refund will be issued for the original attempt.

5.2 Car Wash & Vehicle Maintenance Services

• Pre-Service Cancellation: Appointments cancelled at least 24 hours in advance are eligible for a full refund or free rescheduling.
• Late Cancellation: Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee of up to 30% of the service cost.
• Service Already Rendered: No refunds will be issued for services that have already been performed. If a client is dissatisfied with the quality of a completed service, they must notify us within 48 hours, and Aymarif LLC will offer a complimentary re-service or partial credit toward a future visit, at our discretion.
• Parts & Materials: Any parts, fluids, or materials purchased and installed as part of a vehicle servicing package are non-refundable once installed, in line with standard automotive service practice.

6. Education Consultancy Services

• Initial Consultation Fees: Fees paid for an initial consultation session are non-refundable, as this covers the time and expertise of our consultants regardless of outcome.
• Application & Processing Fees: Once Aymarif LLC has begun preparing or submitting a student's university application, scholarship application, or visa documentation on their behalf, the associated service fee becomes non-refundable, as this reflects work already performed and submitted to third-party institutions.
• Before Application Submission: If a client cancels services before any application or documentation has been submitted to a university, embassy, or third party, 50% of the paid service fee will be refunded, with the remainder retained to cover administrative and consultation work already completed.
• Visa Rejection: Aymarif LLC provides guidance and documentation support but does not guarantee visa approval, as final decisions rest solely with the relevant embassy or immigration authority. Service fees are non-refundable in the event of visa rejection, as our obligation is to provide accurate and complete guidance, not to guarantee a government decision.
• University Rejection: Similarly, service fees are non-refundable in the event a student's university application is unsuccessful, provided Aymarif LLC has fulfilled its contractual obligations in preparing and submitting the application accurately and on time.
• Third-Party Fees: Any government fees, embassy fees, university application fees, or translation/notarisation costs paid directly to third parties on the client's behalf are strictly non-refundable through Aymarif LLC and must be reclaimed, if applicable, directly from the relevant third-party authority.

7. Circumstances Where Refunds Will Not Be Issued

Refunds will generally not be granted under the following circumstances:

• Change of mind after work or procurement has already commenced
• Failure to provide accurate information, documentation, or timely responses required for service delivery
• Delays or issues caused by third parties, including suppliers, shipping carriers, government authorities, embassies, or educational institutions
• Force majeure events, including but not limited to natural disasters, strikes, pandemics, war, or government-imposed restrictions
• Dissatisfaction with outcomes that were clearly communicated as uncertain or subject to third-party approval (e.g., visa decisions, university admissions)

8. Dispute Resolution

If a client disputes a refund decision, they may escalate the matter in writing to info@aymarif.com, attention: Management. Aymarif LLC will review all disputes within 10 business days and provide a written response. If a resolution cannot be reached internally, either party may pursue resolution through the appropriate consumer protection authority in Lithuania or through mediation, in accordance with EU consumer dispute resolution frameworks.

EU consumers may also submit disputes through the European Commission's Online Dispute Resolution (ODR) platform, accessible at ec.europa.eu/consumers/odr.

9. Changes to This Policy

Aymarif LLC reserves the right to amend this Refund & Cancellation Policy at any time. Changes will be posted on our official website and will apply to all transactions made after the effective date of the update. This policy does not affect the statutory rights of consumers under applicable Lithuanian and European Union law.

10. Contact Us

For any refund-related inquiries, please contact:

Aymarif LLC
Girulių g. 5, LT-12124, Vilnius, Lithuania, EU

Email: info@aymarif.com
Website: www.aymarif.com